Overview
A great agent isn't the one with the cleverest AI — it's the one that knows your business, answers on the channel your customers already use, and gets better the more it talks to them. This path gets you there in three short, focused weeks — each one its own page, so you can work through it a week at a time.
Give it an identity — opening message, tone, and languages — then teach it your business: details, FAQ, catalog, links, and guidelines. Test it in Preview before anyone else sees it.
6 min read2Connect & observeConnect WhatsApp or Instagram muted, watch what customers actually ask, feed that back into training, then flip it on for real.
4 min read3Tweak & measureApprove training proposals from real corrections, expand guidelines and integrations, and check the numbers — volume, response rate, and where customers drop off.
4 min read