AI help desk software for small businessEvery customer message, one inbox. AI answers most of them.
Every conversation becomes a ticket with a title and summary. The AI closes what it answered, and anything that needs you arrives with one sentence on what to do.
Free integration meeting · No card · Works in Claude · ChatGPT · Gemini
3 escalated tickets. Two customers are waiting on a reply.
Want me to approve the refund?
#412WHAT IT DOES
Support that never puts anyone on hold.
AUTOMATIC TICKETS
Every customer message becomes a ticket in one inbox.
WhatsApp, Instagram, Messenger and email land together, each with an AI title and summary.
- An AI title and summary on every ticket
- Open, escalated and resolved at a glance
- Tags, topic, language and sentiment added for you
- Open tickets by hand too
RESOLVED OVERNIGHT
The AI closes what it answered. You get the rest with a next step.
Every night it reviews the day, closes finished conversations, and escalates what needs a person.
- Closes answered chats overnight
- Opens a priority ticket the moment a real problem comes up
- First-reply and resolution targets per priority
- An overdue queue so nothing waits
WORKFLOWS
Refunds and replies, approved from your WhatsApp.
The AI prepares the action and asks you. One tap and it’s done in Shopify, and the customer is told.
- Message the customer, notify the team, ask for approval
- Refund in Shopify from the conversation
- Approve on WhatsApp or Slack
- Take over any chat, then hand it back to the AI
REPORTS AND SURVEYS
Know how support really feels.
Volume, resolution time and top issues, plus a rating from every customer after their ticket closes.
- A quick rating after every resolved ticket
- Volume, resolution time and top issues
- Ask your AI what customers struggle with
- Internal notes, roles, assignments and a full audit log
FROM YOUR CHAT
Just ask.
Type it the way you'd say it to a person. Your assistant checks your tools, does the work, and tells you what happened.
- Who's waiting on me today?
- Pause the bot on Dana's chat. I'll quote her myself.
- Approve the refund on ticket 412.
- Set a 1-hour first-reply target for urgent tickets.
A FREE INTEGRATION MEETING
Live after one integration meeting.
- 01
Connect your agent
Pick which conversations become tickets: all of them, or only certain labels.
- 02
Set your rules
Business hours, tags, your team and SLA targets.
- 03
Add a workflow
Connect Slack, Shopify or Wix and build your first approval workflow.
- WhatsApp
Instagram
Messenger
Slack
Shopify
Wix
Questions people ask.
What is the best help desk software for a small business?
One that works where your customers already write. Helpdesk turns WhatsApp, Instagram, Messenger and email into tickets in one inbox, and the AI closes most of them.
Is there a cheaper alternative to Zendesk?
Helpdesk is built for small teams whose customers talk on WhatsApp and Instagram. You can start free, and it's set up with you in one integration meeting.
How does a shared inbox work?
Every conversation arrives in one inbox your whole team sees. Assign a ticket, leave an internal note, and the customer sees one consistent reply.
Can several people answer one WhatsApp number?
Yes. Your whole team answers from the same WhatsApp Business number, each ticket has an owner, and nobody replies twice.
Can customers rate the service they got?
Yes. When a ticket closes, the customer gets a short satisfaction survey in the same chat, and the scores show up in your reports.
SEVEN MODULES · ONE ASSISTANT · ONE RING
Helpdesk is one piece of the ring.
Every app feeds the same CRM. Add the next one whenever you're ready.
- MODULE 01Agents ›Answers every customer, on every channel.
- MODULE 02Sales ›WhatsApp journeys and a leads board.
- MODULE 03Marketing ›Email, Studio, social and ads.
- CRM & REPORTSCRM ›Contacts, companies and meetings, filled for you.
- MODULE 05Finance ›Invoices, pay links and reminders.
- MODULE 06Call Center ›Every call answered, logged and followed up.
- MODULE 07Booking ›Book, move, remind. In chat.
Free integration meeting · No card · A real person joins when you ask