Academy/Get Your Agent Live in 3 Weeks/Week 1: Your Agent Learns Your Business
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Week 1: Your Agent Learns Your Business

By the end of this week your agent knows your business inside out — hours, prices, FAQs, products, links, phone numbers. Enough to answer customers on its own, before anyone even messages it.

AAssistantLabs Team
Academy 6 min read Updated Jul 2026

Give it a personality

Before your agent knows a single fact about your business, decide how it talks — how it greets people, its tone, and the languages it uses. That's its personality, and it's where we start.

Two ways to do all of this. Tell Logos what you want in chat and it saves everything for you, or open Settings and fill it in yourself. Same result either way — pick whichever's easier, and the guide follows along.

The fastest way is to just talk. Open Logos from the top nav and describe your business in a sentence or two — it turns each detail into a card you approve, one at a time.

Open "Logos" from anywhere in the workbench.
Open Logos →
Describe your business once. Logos proposes each change as an editable card — tap the checkmark to save, or Undo if it's not right.

Prefer to do it by hand? Every field Logos fills lives in Settings too. Start with Persona — how the agent greets people, its tone, and the languages it answers in. Two clicks from anywhere in the workbench:

Click "Build" from anywhere in the workbench.
Persona sits under "Identity" in the Build sidebar.
Open Persona Settings →
The opening message, filled in for a small fashion boutique.

Either way, the full Persona guide walks every field — tone, length, and languages — one at a time.

Everything it needs to know

This is the important part. Everything a customer might ask — hours, prices, returns, what's in stock, where to find you — goes in here, in your own words. Add it once and the agent has it for good. Tell Logos in chat, or fill in each card in Settings.

Business Details

Your hours, how to reach you, and what you sell.

Business Details sits right below Persona in the same "Identity" group.
Open Business Details →
Business description — hours and contact details sit right below it.

FAQ

The questions customers ask over and over — answered once, in your words.

FAQ sits under "Knowledge," alongside Sources, Catalog and Links.

Product catalog

If you sell products, this is what the agent recommends and prices from.

Product Catalog sits in the same "Knowledge" group.

Pages worth pointing customers to — a portfolio, a store locator, a policy.

Links sits in the same "Knowledge" group.

Guidelines

The hard lines the agent won't cross, no matter how it's asked.

Guidelines sits under "Behavior," alongside Scenarios.

Test it before anyone sees it

What you see here is exactly how your agent will reply to real customers once a channel is connected — so try it yourself first. Open Preview, send it a few real questions, and see how it answers. The Test button sits next to Logos in the top nav.

Click "Test" to open the live preview and send a few real questions.

Notice how it answered straight from the hours and return policy you set. If something's off, fix it right there — Preview turns your correction into a training example on the spot.

Tip: That correction is where training begins — the next section walks the whole loop, step by step.

Correct it, and it learns

No agent is perfect on day one. When you spot an answer that's a little off, fix it right there — and the agent turns your correction into a rule it follows from then on. Here's the whole loop.

In Preview, every agent answer has a small Edit response button under it. Say it gave a vague answer about returns — click it.

Every agent answer has an "Edit response" button — tap it on the one that's off.

A window opens with the answer you'd rather it gave. You can also add a one-line instruction — a rule for next time, like "always mention the 14-day window." Save it.

Edit response
Your fix is saved and helps the agent improve future chats
Corrected answerRestore original
Of course — within 14 days of delivery, as long as the item is unworn.
Instructions for the agent(optional)
Always mention the 14-day window when answering about returns.
Instructions teach the agent to phrase more accurate answers next time.
Customer
online
Do you accept returns?
Answer given
I think so, but it's best to check with us.
Corrected answer
Of course — within 14 days of delivery, as long as the item is unworn.
The customer won't get this answer again
CancelSave answer

Your fix doesn't just repair that one chat. The agent works out the rule behind it and files an improvement proposal — a small change to its instructions, waiting in the Training tab for your OK. Approve it, and it applies to every future conversation.

The Training tab keeps a running count — open it to review what's waiting.
Training Improvement proposals
Improvement proposals
After each chat the agent flags answers it could have given better and proposes a precise fix. Approve one and your agent gets smarter.
You have 1 proposal waiting for approval
Approving a proposal updates the agent instantly.
Approve all
All2PendingApprovedRejected
Search proposals…
ProposalChangesDetectedStatus
Missing rule
Return window not stated
Do you accept returns?
1 changeTodayRejectApprove
Knowledge module
Hours on a holiday eve
Are you open tomorrow?
1 changeYesterdayApproved
The agent keeps learning from every new conversation
Your correction becomes a proposal. Approve it and the rule applies everywhere.

Open a proposal and you get the whole story — the conversation, why the agent slipped, and the exact rule it wants to add. One tap on Approve & apply writes it into the agent's instructions.

Back to list1 of 2
Missing rule
Return window not stated
Detected today
The conversation
Do you accept returns?
Answer given
I think so, but it's best to check with us.
Answer wanted
Of course — within 14 days of delivery, as long as the item is unworn.
Why it happened
The agent had no rule about the return window, so it hedged instead of giving the real policy.
Proposed changes
Guidelines+Always state the 14-day return window when answering about returns.
Approving applies the changes to the agent's instructions instantly.
RejectApprove & apply
Inside a proposal: what happened, why, and the one change it will make.
Tip: Right now you teach it these fixes by hand. In Week 3 you'll do it at scale — fine-tuning the agent from its real answers in live conversations.
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