The Changelog

What's New

Updates and improvements shipped to AssistantLabs — fresh from the team, every week.

Jun 1
2026
3 days ago
№ 66
Contacts
Helpdesk
New Feature

Contact Import Now Shows Live Progress

Importing contacts into your helpdesk is now more dependable — the process handles interruptions gracefully and keeps going even if individual records hit a snag. A live progress indicator lets you see exactly how the import is going as it runs.

  • →Live progress tracking shows you how many contacts have been imported in real time
  • →Imports recover automatically from partial failures, so a single bad record won't stop the whole batch
  • →Imports are capped at 20 contacts per batch to keep things running smoothly
Jun 1
2026
3 days ago
№ 65
RTL
AssistantLabs
Interface

Fresh New Look for Our Homepage

The AssistantLabs marketing homepage has a completely redesigned layout that works beautifully on any device. The page is now fully available in Hebrew with proper right-to-left support, so visitors can explore AssistantLabs in their preferred language.

  • →Redesigned homepage layout with a modern, focused structure
  • →Full Hebrew and right-to-left language support for all sections
  • →Optimized for mobile — every section looks great on phone and tablet
May 31
2026
4 days ago
№ 64
Tickets
Helpdesk
Interface

Helpdesk Ticket View Tidied Up

The Notes button now only appears on tickets that actually have notes, so your ticket view stays uncluttered. On smaller screens, action icons are easier to tap and read.

  • →Notes button hidden on tickets with no notes
  • →Action icons wider and easier to tap on small screens
May 29
2026
6 days ago
№ 63
Changelog
AssistantLabs
New Feature

See What's New, Right When It Happens

We've launched a public changelog so you can always stay up to date on the latest from AssistantLabs. No more guessing what changed — every update is now visible, organized, and easy to browse in your own language.

  • →A public changelog page that tracks every product update
  • →Pages load quickly, with no waiting
  • →Available in multiple languages so your whole team stays informed
  • →Browse updates by product, category, and feature
May 29
2026
6 days ago
№ 62
WixAI AssistantCRM
Helpdesk
Integration

Look Up Wix Orders Without Leaving the Chat

Connect your Wix store and your AI assistant can pull live order details right inside a customer chat. No more switching to your store dashboard or asking customers to wait — order status shows up in the conversation the moment it is asked for. It turns on from your existing helpdesk connection settings.

  • →Your assistant looks up Wix orders live, mid-conversation
  • →Customers get order status without leaving the chat
  • →No manual checking of your store dashboard
  • →Turns on from your existing helpdesk connection settings
May 28
2026
1 week ago
№ 61
Business Hours
Helpdesk
New Feature

Your Helpdesk Now Knows the Israeli Holiday Calendar

Your helpdesk now comes with the Israeli holiday calendar built in — Rosh Hashana, Yom Kippur, Passover, and the rest. It marks those days closed on its own and tells customers when you are back, so you never have to block out holidays by hand again.

  • →Israeli public holidays are built into your business hours
  • →Closed days are marked automatically, year after year
  • →Customers see accurate open and closed messages during holidays
May 28
2026
1 week ago
№ 60
RTL
Helpdesk
Fix

Message Forwarding and Hebrew Layouts, Sorted Out

Messages now reach your connected helpdesk every time — we tracked down a configuration gap that was breaking the link. We also straightened out the Hebrew and Arabic layout across the helpdesk and tidied up the navigation menu, so right-to-left teams get an interface that lines up properly.

  • →Messages now reach your connected helpdesk every time
  • →Hebrew and Arabic layouts line up correctly across the helpdesk
  • →A tidier navigation menu in the helpdesk view
May 28
2026
1 week ago
№ 59
AI AssistantRTL
Helpdesk
New Feature

Pause the AI and Greet Customers by Time of Day

Need to step into a conversation yourself? A new toggle pauses the AI so an agent can take over, then hand it back whenever. Your helpdesk also greets customers by time of day — good morning, good afternoon, good evening — and the Hebrew and Arabic interface now reads correctly throughout.

  • →Pause and resume the AI with one toggle to take over mid-chat
  • →Customers get a greeting that matches the time of day
  • →Right-to-left layouts read correctly across the helpdesk
May 24
2026
1 week ago
№ 58
Monday.comWhatsAppWixContacts
AssistantLabs
Fix

A Fresh Monday.com Setup and Steadier WhatsApp Chats

The Monday.com app settings page got a clearer layout. Delete a Monday item now and its linked contact goes with it, instead of lingering. WhatsApp conversations stay connected and in sync, and org admins with editor access can finally open app settings in both Monday.com and Wix.

  • →A clearer Monday.com app settings page
  • →Deleting a Monday item now removes its linked contact
  • →WhatsApp conversations stay connected and in sync
  • →Editor-level org admins can open settings in Monday.com and Wix
May 17
2026
3 weeks ago
№ 57
AI AssistantBusiness HoursAuto-ResolveCRMOnboarding
Helpdesk
New Feature

Meet the Helpdesk Inbox, with AI Ticket Summaries

Every conversation in your helpdesk now lands in a live ticket inbox, each one tagged with an AI-written title and summary so you know what it is about at a glance. A full settings area covers teams, roles, routing, macros, business hours, SLA, and escalation. Connect an assistant and it pulls in the last 30 days of history on its own.

  • →A live ticket inbox with an AI title and summary on every conversation
  • →Settings for teams, roles, routing, macros, business hours, SLA, and escalation
  • →Connecting an assistant imports up to 30 days of history automatically
May 10
2026
4 weeks ago
№ 56
CRMWhatsAppMonday.comContactsOnboardingWebhooks
Helpdesk
New Feature

Introducing Helpdesk, Your New Support CRM

Say hello to Helpdesk — an AI-first support CRM with its own login, a contacts page, and one-click import of your AssistantLabs assistants. A guided page walks you through connecting WhatsApp Business step by step, and the Monday.com integration now skips duplicate webhooks and lets you choose which way your data syncs.

  • →A new AI-first support CRM with contacts and assistant import
  • →Guided, step-by-step WhatsApp Business connection
  • →Monday.com sync now avoids duplicate webhooks and lets you pick a direction
Apr 19
2026
1 month ago
№ 55
AnalyticsTemplatesMonday.comWhatsAppInstagramMessengerPlansAI Assistant
AssistantLabs
New Feature

Batched Messages Across Every Channel, Plus Template Analytics

When customers fire off a few messages in a row on Instagram, Messenger, or WhatsApp, your assistant now waits and reads them together instead of answering each fragment. A new analytics section shows how your labels and templates are performing, and Monday.com gains template mapping.

  • →Rapid-fire messages are grouped before your assistant replies, so no more fragmented answers
  • →See how your labels and templates perform in analytics
  • →Monday.com now supports template mapping and more AI auto-response fields
  • →Free-plan users get a clear branding notice at their message limit
Apr 5
2026
2 months ago
№ 54
Monday.comContactsWhatsApp
AssistantLabs
Integration

Map Conversation Details Straight into Monday.com

Monday.com contact sync can now write conversation details into dedicated thread columns on your Monday items, so the context lives right where your team works. And when a customer sends several images at once over WhatsApp, every one of them comes through.

  • →Map conversation details into Monday.com thread columns
  • →Every image in a quick burst over WhatsApp now comes through
Mar 29
2026
2 months ago
№ 53
WhatsAppTemplates
AssistantLabs
New Feature

Manage Your WhatsApp Groups from One Place

All your WhatsApp group conversations now live on one page, so you can see and manage them in a single spot. Send several images in a row and they are bundled into one batch instead of tripping over each other, and template replies go out consistently.

  • →Manage every WhatsApp group conversation from one page
  • →Bursts of images over WhatsApp are bundled into a single batch
  • →Template replies go out consistently
Mar 22
2026
2 months ago
№ 52
WhatsAppMonday.comContactsCRM
AssistantLabs
Integration

Send Files Over WhatsApp and Into Monday.com

Send and receive documents and media right inside WhatsApp conversations, and watch them attach themselves to the matching Monday.com item through file column support. You can also create, update, and delete organizations straight from the platform.

  • →Share documents and media directly in WhatsApp conversations
  • →Uploaded files attach automatically to the right Monday.com item
  • →Create, update, and delete organizations from the platform
  • →Expanded contact-sync field mapping for agents and assistants
Mar 15
2026
3 months ago
№ 51
Monday.comAI AssistantWebhooksCRM
AssistantLabs
New Feature

Anthropic-Powered Assistants and Live Monday.com Ticket Sync

Monday.com now syncs ticket statuses on its own and keeps an eye on connection health, and you can pick Anthropic as your assistant engine alongside OpenAI. Chat auto-complete suggestions now handle multiple languages too.

  • →Monday.com syncs ticket statuses automatically and watches connection health
  • →Choose Anthropic as your assistant engine, alongside OpenAI
  • →Multilingual handling for auto-complete suggestions in chat
Mar 8
2026
3 months ago
№ 50
Monday.comBillingTranzila
AssistantLabs
New Feature

Automatic Invoices and Real-Time Monday.com Ticket Sync

Invoices now generate on their own through Tranzila, with document validation and a tool that flags odd billing cycles before they ever reach a customer. Monday.com ticket sync gains steadier sign-in, and your blog tools pick up post translation and automatic content routing.

  • →Invoices generate automatically through Tranzila, with validation
  • →Odd billing cycles get flagged before they affect anyone
  • →Monday.com ticket sync with steadier OAuth sign-in
  • →Blog tools now translate posts and route content automatically
Mar 1
2026
3 months ago
№ 49
WooCommerceContactsOnboardingCRM
AssistantLabs
New Feature

Connect WooCommerce and Send Marketing Broadcasts

Connect your WooCommerce store and let your assistant handle orders, products, and customer questions on its own, guided by a setup flow. A new broadcasts feature sends personalized messages to many contacts at once, and tapping a push notification drops you straight into the conversation it is about.

  • →Connect WooCommerce so your assistant handles orders and product questions
  • →Send personalized marketing broadcasts to many contacts at once
  • →Push notifications open straight to the right conversation
  • →A redesigned contact timeline with more detail at a glance
Feb 22
2026
3 months ago
№ 48
InstagramFacebookLinkedInContactsAnalytics
AssistantLabs
New Feature

Publish Stories to Instagram and Facebook from One Place

Post to Instagram and Facebook Stories without leaving AssistantLabs, and check how each post is doing right here. Push notifications now reach you on iOS and Android, LinkedIn onboarding speaks more languages, and contact management gains search and activity tracking.

  • →Publish Instagram and Facebook Stories from one place
  • →See post insights for both channels without switching apps
  • →Push notifications on iOS and Android
  • →Contact management gains search and activity tracking
Feb 15
2026
4 months ago
№ 47
Google SheetsMonday.comFireberryInstagramContactsAI AssistantRTL
AssistantLabs
Integration

Three New Integrations: Google Sheets, Monday.com, and Fireberry

Three new integrations land at once — Google Sheets, Monday.com, and Fireberry — plus a set of Instagram growth tools. Sorting out your contacts is easier with bulk delete and automatic duplicate merging, and the whole interface now flexes to any screen with full right-to-left support.

  • →New integrations: Google Sheets, Monday.com, and Fireberry
  • →Bulk-delete and automatically merge duplicate contacts
  • →Updated assistant builder with revised segment filters and labels
  • →A responsive interface with full right-to-left support