What's New | AssistantLabs

Sep 6

2026

3 days ago

№ 126

TicketsEscalationAI Assistant

Helpdesk

New FeatureSeptember 6, 2026

A Label Puts a Conversation on the Queue

Name the labels that mean a person has to act, and any conversation your Agent tags that way becomes a ticket waiting for someone — the moment it is tagged. You can work that queue from Claude as well.

→Choose which of your Agent's labels escalate a conversation
→A tagged conversation reaches the queue as it is tagged, at any hour
→Read, escalate, assign and resolve tickets from Claude
→Set your helpdesk up from Claude too

Sep 6

2026

3 days ago

№ 125

TrainingSourcesAI Assistant

Agents

New FeatureSeptember 6, 2026

Approve What Your Agent Learned, From Claude

Every change your Agent proposes to learn can be reviewed wherever you already work — list the queue, open one, edit its wording, then approve or reject it. A proposal reaches your live Agent only when a person approves it.

→Read the full queue of proposed changes without opening the app
→Edit the wording of a proposal before you approve it
→Approving applies the change to your live Agent
→A proposal takes effect only when a person approves it

Sep 6

2026

3 days ago

№ 124

AI AssistantOnboarding

Agents

New FeatureSeptember 6, 2026

Choose Exactly What Claude Can Reach

Connecting your workspace to Claude or another AI client asks two short questions: which Agents and which products it may reach, then what it may do with them. Anything that can message a real customer stays unticked until you tick it.

→Pick the Agents and the products a connection covers, one tile each
→Permissions are filed under the product they belong to, in plain words
→Every Agent row shows the channels it is live on
→The screen counts down how long the request stays open

Sep 2

2026

1 week ago

№ 123

CRMContactsConversations

CRM

New FeatureSeptember 2, 2026

Move Between a Contact and Their Company

A contact's page names the company they belong to, and a company's page lists everyone who works there — one click each way. Recent conversations on a contact open straight into the Agents app, on the thread itself.

→A contact links to its company, and a company lists its people
→A company timeline entry names the person the call or meeting was with
→Recent conversations open the full thread in the Agents app
→Notes share the page with the rest of the record

Sep 1

2026

1 week ago

№ 122

WhatsAppConversationsTemplates

Agents

New FeatureSeptember 1, 2026

Know When a WhatsApp Message Arrives

Every message you send on WhatsApp carries its own state: sent, delivered, then read. A message that cannot be delivered says so and gives the reason, so a quiet customer and a message that never landed read as two different things.

→Sent, delivered and read, on each message you send
→An undelivered message states the reason it did not arrive
→Template sends are tracked the same way as a normal reply

Sep 1

2026

1 week ago

№ 121

OnboardingAI Assistant

Claude Plugin

New FeatureSeptember 1, 2026

Build Your First Agent From Claude

Setup asks you for one thing, your website, then builds your Agent and comes back with what it learned, anything on your site that contradicts itself, and a question about the voice you want. Every step that changes a live Agent is announced as it happens.

→Answer one question and your Agent gets built
→Each step is announced as it happens, nothing changes quietly
→Contradictions found on your own site are put to you
→Finish with a link that opens a chat with your Agent

Sep 1

2026

1 week ago

№ 120

SourcesTrainingOnboardingAI Assistant

Claude Plugin

New FeatureSeptember 1, 2026

Three Ways to Teach Your Agent

Your Agent learns your business from your website, from a document you hand it, or from answering questions about how you work. Each one is filed as a source, so every piece of knowledge says where it came from. A website read shows you what it found and waits for your word before any of it reaches your Agent.

→Teach your Agent from a website, a document, or an interview
→Every piece of knowledge is filed under the source it came from
→Review what a website read found before it goes in
→See which parts were filled in and which are still empty

Sep 1

2026

1 week ago

№ 119

CRMContacts

CRM

New FeatureSeptember 1, 2026

Manage a Contact's Records From Their Page

Open a contact and see every record that names them: the properties they are viewing, the deals they belong to, each one under your own name for it. Put them on another record or take them off one without leaving the page.

→Every record a contact is on, listed on their own page
→Add them to another record, or take them off one
→Search across all your record types from the same card
→Place the card where you want it in your contact layout

Sep 1

2026

1 week ago

№ 118

CRMContacts

CRM

New FeatureSeptember 1, 2026

See Every Call on the Contact Timeline

Log a call or a meeting and the contact's timeline keeps the whole thing: the note, the next step and the date it is due. Each change shows the field's own name and the value you set, and one save reads as one entry.

→A logged call keeps its note, its next step and its date
→Every change shows the field's name and its new value
→One save reads as a single entry on the timeline
→On a company, an entry names the person it was with

Aug 31

2026

1 week ago

№ 117

ChannelsConversationsContacts

Agents

New FeatureAugust 31, 2026

Give Every Mailbox Its Own Inbox

A business with several email addresses can connect them all. Each mailbox gets its own address, replies go out as the mailbox the customer wrote to, and you choose who on the team can read it. A single connected address keeps working exactly as it is.

→Add a mailbox in three fields on the email channel settings.
→dana@, info@ and sales@ hold separate conversations, even with the same customer.
→Replies leave from the right address — your Agent's, a draft you approved, or your own.
→Open a contact and read everything they have written to the business, across mailboxes.

Aug 31

2026

1 week ago

№ 116

Google SheetsContactsSegments

Agents

New FeatureAugust 31, 2026

One Audience Per Tab From Google Sheets

Paste a link to a Google Sheet, tick the tabs you want, and each tab becomes an audience named after it. Everyone listed in a tab joins its audience, customers you already hold included.

→Tick only the tabs you want; hidden tabs are left out.
→Re-import to refresh — the sheet decides who is in, and anyone dropped from a tab leaves the audience.
→Or keep the members you have and only add the new names.
→Rename or delete an audience whenever you like.

Aug 31

2026

1 week ago

№ 115

ContactsWhatsAppInstagramConversations

Agents

New FeatureAugust 31, 2026

Your Agent Knows Who It's Talking To

Your Agent works out who is on the other side at the start of a conversation, on every channel. On WhatsApp it matches the number silently; on your website, Instagram, Messenger and email it asks once for a phone or an email, and keeps helping either way.

→Web chat and your shareable link take a phone or an email — either one is enough.
→Instagram and Messenger identify a customer the same way your website does.
→A WhatsApp number you already hold is recognised without a word.
→It asks once, drops it if the customer would rather not say, and order status stays its own conversation.

Aug 31

2026

1 week ago

№ 114

OnboardingChannelsCRMWhatsApp

Agents

IntegrationAugust 31, 2026

Connect Your Whole Workspace to Claude

One connection carries your Agent, your task board, your CRM, Sales and Marketing. Sign in from inside Claude, choose on one screen what it may reach, and start working — about two minutes, with nothing to set up in the app first.

→Sign in from Claude itself: you name the business, and approving creates your workspace.
→One screen decides what Claude can reach — customer replies, the task board, the CRM, Sales.
→Ask for a new Agent, give it your website address, and it learns the business from your own wording.
→Ask to connect WhatsApp, Instagram or Messenger and you get a link that opens straight on that channel.

Aug 30

2026

1 week ago

№ 113

ShopifyConversationsAI Assistant

Agents

New FeatureAugust 30, 2026

Limit How Many Orders One Chat Can See

When your Agent answers order questions from an order number alone, one conversation can be told about a set number of different orders a day. The limit is yours to set on Tools & permissions.

→Set your own limit; three different orders a day is the default.
→Asking again about the same order costs nothing.
→An order number that matches nothing does not count against it.
→Stores that verify who the customer is before disclosing an order are untouched.

Aug 30

2026

1 week ago

№ 112

ShopifyWhatsAppContacts

Agents

IntegrationAugust 30, 2026

Your Agent knows your Shopify customers

Connect your Shopify store and its customers arrive in Contacts. When one of them writes in, your Agent recognises them from the phone number or email they shopped with, and greets them by name instead of asking who they are.

→Bring your whole customer list across in one go, however large the store
→Works on WhatsApp, Messenger, Instagram, email and web chat alike
→New and updated customers arrive on their own from then on
→A shopper who changes their phone or email stays the same contact

Aug 30

2026

1 week ago

№ 111

CRMConversationsContactsGuides

Agents

IntegrationAugust 30, 2026

Connect your Agent and your CRM to ChatGPT

ChatGPT can now read your conversations, contacts and CRM records — paste one address, sign in, and ask it questions in ordinary chat. No developer mode, no admin, on any ChatGPT plan.

→Ask ChatGPT what customers wrote to you this week, and it reads the actual conversations instead of guessing.
→The CRM connector answers questions about your companies and the people in them — who you spoke to, which accounts are missing a phone number.
→Each product is a separate address with its own sign-in, so connecting your CRM never hands over your conversations.
→New Academy guides walk through both ChatGPT and Claude, in Hebrew and English.

Aug 26

2026

2 weeks ago

№ 110

AnalyticsShopify

Sales

Private BetaRequest access

New FeatureAugust 26, 2026

Set What a Journey Has to Achieve

Every journey now carries a goal you can measure, chosen where you pick the audience: a purchase, a purchase with the code you gave out, a signup, a course booking, or a happy customer. Monitoring counts it for real — how many people reached it, and how much it was worth — so you can tell which journeys earn their place and which ones only look busy.

→Pick the outcome on the journey's opening block, beside the goal you write for the AI
→See revenue and conversions per journey, counted from real orders rather than estimates
→Every conversion keeps the order behind it, so you can check any number
→A journey that cannot reach the outcome you picked tells you why, instead of showing zero

Aug 26

2026

2 weeks ago

№ 109

ShopifySegments

Sales

Private BetaRequest access

New FeatureAugust 26, 2026

Win Back an Abandoned Cart

A journey can now start when someone leaves a cart behind. We wait before deciding a checkout was really abandoned, and if the order comes through in the meantime, nothing is sent — so nobody hears about a cart they already paid for. Someone who abandons a cart again weeks later can enter the journey again.

→Set a journey to start on an abandoned checkout, on the Cart card
→A checkout that turns into an order cancels the message on its own
→The same person can be recovered more than once, with a cooldown between runs
→Only journeys you set to abandoned-cart take part — nothing else changes

Aug 25

2026

2 weeks ago

№ 108

ConversationsAI Assistant

Agents

InterfaceAugust 25, 2026

Flag a Weak Answer From the Inbox

Mark any conversation for review straight from the inbox, set how serious it is — low, medium or high — and add a note on what your Agent got wrong. The form opens in the middle of the screen, with room to write without losing your place in the thread.

→Mark a conversation for review from the menu at the top of the thread
→Set severity to low, medium or high, each one colour-coded
→Add a note of up to 500 characters describing what went wrong
→Reopen a flag you already set and change it

Aug 24

2026

2 weeks ago

№ 107

CRMContacts

CRM

New FeatureAugust 24, 2026

Open a Contact Straight From a Link

Every contact in your CRM has its own address. Copy it, send it to a teammate, or bookmark it, and the link opens straight to that contact's page. Reload and back keep you exactly where you were.

→Every contact page has a link you can share or bookmark.
→Reload, back and forward keep you on the contact you were reading.
→Creating a contact takes you straight to their new page.
→Your CRM opens in a workspace your account belongs to, and the workspace switcher is reachable from any screen.