Your customers message at 11:40pm. The bot answers, finds the product, checks where their order is and books the appointment — then hands the conversation to a human the moment it needs one.
A WhatsApp bot is an AI agent that sits on your business WhatsApp number and answers customers for you. Not a "press 1 for sales" menu — a real conversation. Someone asks "do you have this in black, size 42?" and the bot checks stock and answers, with a photo and a link.
What separates a bot that works from a bot that annoys people is what it is connected to. A bot that only knows an FAQ breaks on the second question. A bot connected to your store, your calendar and your order system does real things: it finds an order by phone number, offers a free slot on Wednesday, opens a ticket for your team.
And what it does not know, it does not invent. Anything outside what it was given goes to a human with the full conversation attached, so nobody has to tell their story twice.
Most messages arrive after hours and at weekends. The bot answers in seconds at any hour, so last night’s messages are not waiting for you in the morning.
A customer who gets price and availability within a minute stops shopping around. The bot answers the question blocking the purchase while they are still there.
Hours, address, returns policy, "where is my order" — all answered automatically. Your people are left with what actually needs them.
The bot learns your tone, your product names and what you do not say to customers. Not a generic script.
Every conversation lands in one place alongside Instagram, Messenger and your website chat, with full context before a rep types a word.
You connect through Meta’s official WhatsApp Business API, on the number your customers already know. No unofficial gateways, no ban risk.
Most businesses go live the same day. This is not an implementation project.
We read your site and build the FAQ, catalogue, opening hours and policies for you. You review what came out and fix anything that is off.
Connect your business number through the official API, keeping the same number. You can leave the agent muted and read the answers it would have sent before it talks to customers.
The agent starts answering. You see every conversation live, step in whenever you want, and sharpen whatever it missed.
Finds products in stock, sends a photo and price, checks order status against Shopify or WooCommerce and handles return requests.
Offers free slots from Google Calendar, books them, sends reminders and handles cancellations without a single phone call.
Qualifies enquiries by area, budget and property type, sends matching listings and passes only ready leads to an agent.
Answers hours, parking and menu questions, takes orders and confirms reservations.
Most things sold as a "WhatsApp bot" are a menu tree. Here is the difference.
| Menu bot | AssistantLabs AI agent | |
|---|---|---|
| How customers talk to it | Picks a number from a list | Writes freely, like to a person |
| A question you did not anticipate | Back to the main menu | Answers from what it knows, or hands over |
| Order status | Tells them to call | Pulls it from the store and answers in chat |
| Setup | Every path built by hand | Built from your website, kept up to date |
| Handover | The customer starts over | The rep arrives with the whole conversation |
FAQ
Your customers message at 11:40pm. The bot answers, finds the product, checks where their order is and books the appointment — then hands the conversation to a human the moment it needs one.
Talk to us on WhatsAppPaste your website URL, review what gets built, connect WhatsApp. Free to start, no credit card.
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