E-commerce & RetailThe AI chatbot for ecommerce that turns messages into sales.
AssistantLabs is the AI chatbot for ecommerce that plugs into your Shopify, WooCommerce, or Wix store and runs the whole conversation — answering product questions, recovering carts, chasing reviews, and handling returns. One AI that sells, follows up, and supports, across every channel.
- 27%
- of carts recovered
- <30s
- avg. reply, day or night
- 3×
- more reviews collected
A good week. Carts came back and support stayed quiet.
Want me to send a win-back to last month's buyers?
WHATSAPPWHY IT MATTERS
The sales you're losing after hours.
Online shoppers don't wait. When a question goes unanswered or a cart sits idle, the sale quietly disappears — usually while you're closed.
Abandoned carts pile up
Seven in ten carts are left behind. Without a timely, personal nudge, that revenue never comes back.
Automated recovery journeys win them backQuestions come in at 11pm
"Is this in stock?" "Where's my order?" A slow reply means the shopper buys elsewhere by morning.
The agent answers instantly, 24/7Returns & WISMO eat your day
"Where is my order?" and refund requests flood the same inbox, burying the messages that could become sales.
Helpdesk resolves the routine ones itselfOne-time buyers never return
You worked hard for the first sale. Without a follow-up, most shoppers forget you before the second.
Win-back & reorder journeys bring them home
- Shopify storesProducts, orders & carts, synced live
- WooCommerceYour WordPress catalog, connected
- Wix storesBookings & storefront in one place
WHAT IT DOES
One assistant that sells, follows up and supports.
AI AGENTS
A shop assistant that knows your whole catalog.
Connect your store and the agent learns every product, price, and variant. It recommends the right item, checks live stock, and answers sizing and delivery questions — then closes the sale with a checkout link.
- Recommends products and checks live stock
- Looks up orders and delivery status by number
- Sends checkout links and closes the sale in chat
SALES · CUSTOMER JOURNEYS
Recover carts. Win back lapsed buyers. On autopilot.
Pull live segments from your store — abandoned carts, VIPs, buyers who've gone quiet — and let automated WhatsApp journeys follow up on their own. The second a shopper replies, the agent takes over and closes.
- Cart recovery, win-backs, reorders & review requests
- Segments refresh from your store automatically
- Hands off to a real conversation the moment they reply
HELPDESK
Returns, refunds & "where's my order" — handled.
Every message becomes a ticket, and Helpdesk works the desk. It resolves the routine stuff — order status, returns, exchanges — closes it with a clean record, and routes anything that needs a person to the right teammate.
- Auto-resolves WISMO, returns & exchange requests
- Starts refunds and updates orders in your store
- Escalates the tricky ones to the right person
ONE CUSTOMER, ONE JOURNEY
How a single shopper flows through it all.
The three products aren't separate tools — they share the same customer, context, and store data. Here's one shopper moving through all of them.
- 01 · Agent
Asks & buys
Noa DMs about a dress. The agent checks stock, answers sizing, and sends a checkout link.
- 02 · Sales
Gets nudged
She hesitates. A cart-recovery journey follows up and offers a small code to finish the order.
- 03 · Helpdesk
Needs a hand
Her order runs late. Helpdesk answers the WISMO instantly and keeps her updated until it lands.
- 04 · Sales
Comes back
A review request lands, then a reorder nudge a month later. Noa buys again — a repeat customer.
Shopify
WooCommerce
Wix- WhatsApp
Instagram
Messenger
Google Sheets
Make
OUTCOMES
What stores see in the first 90 days.
Faster replies, recovered carts, and a support inbox that mostly runs itself.
- Carts recovered27%of abandoned carts
- Tickets auto-resolved68%no human needed
- Avg. first reply24sday or night
- Repeat-purchase lift+31%from win-back journeys
For online stores, answered.
Which store platforms do you support?
Shopify, WooCommerce, and Wix stores connect directly, syncing your products, prices, stock, orders, and carts in real time. If you're on another platform, you can connect it through Make or bring data in via Google Sheets.
Does the agent see live stock and order status?
Yes. It reads live inventory, prices, and variants when it answers, and looks up any order by number to give an accurate delivery status — so it never promises something you can't fulfil.
What is the best chatbot for ecommerce?
One that reads your live store, not a script: real stock, prices, variants, and order status in every chat. AssistantLabs connects to Shopify, WooCommerce, and Wix, answers on WhatsApp, Instagram, Messenger, and your site, and hands off to your team when a person is needed.
Can a chatbot recover abandoned carts?
Yes. Abandoned carts form a live segment pulled from your store, and a WhatsApp follow-up goes out automatically — a gentle nudge, then an optional discount. The moment the shopper replies, the automation pauses and the agent takes over to close the sale.
Can it handle returns and refunds on its own?
Helpdesk resolves the routine ones — confirming eligibility, starting refunds, and arranging exchanges directly in your store — while flagging anything unusual, like a damaged item or a dispute, to the right teammate.
Will it keep my brand's tone of voice?
Yes. The agent replies in your tone, in any language your customers use, and you can adjust how it sounds just by chatting with it. You can also step in from your phone any time.
How long does setup take?
Most stores are live within an afternoon. Connect your store and channels, and the agent trains itself on your catalog and FAQs — no scripts or flow charts to build.
BUILT FOR HOW YOUR BUSINESS WORKS
Give your store an assistant that never clocks out.
Connect Shopify, WooCommerce, or Wix and start selling, following up, and supporting on every channel — today.
- INDUSTRYHealth & Clinics ›Clinics: bookings, reminders, patients.
- INDUSTRYReal Estate ›Qualify leads and book viewings, 24/7.
- INDUSTRYServices & Hospitality ›Restaurants, salons, trades and studios.
Free integration meeting · No card · A real person joins when you ask