Find it in Settings
Persona lives under Build → Identity. Two clicks from anywhere in the workbench.
Or just tell Logos
Prefer chat? Open Logos from the top navigation and describe your business in a sentence — it fills in Persona (and the rest of your agent's knowledge) as you talk. Both paths write to the exact same settings.
Mix and match: start in Logos, then jump into Settings to fine-tune a field directly — or the other way around. Neither path is more "correct."
Fill it in
Here's Persona filled in for a small fashion boutique — notice the live preview updates instantly as each field changes:
Tip: The response-length slider and supported languages matter more than they look — a too-long default response reads as robotic over WhatsApp, and an unselected language means the agent falls back to your default even when a customer writes in it.
- Opening message written in your own voice, not the placeholder
- Tone selected — or typed in your own words
- Every language your customers actually write in is selected
- Sent yourself a test message and checked the preview matches
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