Keep messaging customers one-to-one on the app — and send at scale through AssistantLabs. Both channels, one number, history in sync.
A guided flow that takes minutes. Your number stays active throughout.
Begin the connection flow and choose "I already have a WhatsApp Business app account" when prompted.
Enter the phone number registered in your WhatsApp Business app. A verification code will be sent to you.
Open WhatsApp Business app → tap the message from the official Facebook Business account → tap Connect to Business Platform.
Copy the verification code from the WhatsApp Business app and paste it into the signup flow.
Choose to share up to 6 months of chat history so your team has full context from day one.
Your asset IDs and token are returned. Messages sent via AssistantLabs and the WhatsApp Business app stay in sync.
Make sure you're ready before starting the flow.
The business must be on this version or higher for the coexistence flow to work.
Understand what stays the same and what changes.
Individual conversations continue normally. Message history is mirrored between the app and AssistantLabs.
All contacts with a WhatsApp number can be synchronized. No changes to how contacts appear.
Catalog, orders, status, and other business tools remain fully available in the WhatsApp Business app.
You can re-link up to four companion apps (phone, tablet, etc.) after onboarding. Windows and WearOS clients are not supported.
Disappearing messages will be disabled for all 1:1 chats after onboarding.
View-once messages are disabled for all 1:1 chats.
Live location sharing is disabled for all 1:1 chats.
Existing broadcast lists become read-only. New ones cannot be created.
All linked devices are unlinked at the moment of onboarding. You can re-link supported ones immediately after.
Messages sent via the WhatsApp Business app and via AssistantLabs are priced differently.
Messages sent directly from the WhatsApp Business app (1:1) are always free — before and after connecting.
Messages sent through AssistantLabs are free during an open customer service window. Marketing messages sent outside a service window are billed per conversation.
To send marketing messages you need a payment method linked to your WhatsApp Business Account.
Go to business.facebook.com and select your business account.
In the left sidebar, click WhatsApp → WhatsApp Manager.
Click "Settings" → "Payment Methods" inside WhatsApp Manager.
Click "Add Payment Method", enter your card details, and save. Meta will bill this card for all marketing message usage.
No. You can choose to share up to 6 months of chat history during the onboarding flow. After connecting, new messages are mirrored between the app and AssistantLabs in real time.
Yes. 1:1 messaging through the app continues to work normally. You will also be able to re-link companion devices after onboarding.
No. Messages sent directly from the WhatsApp Business app remain free. Only marketing messages sent through AssistantLabs outside a customer service window are billed.
The connection flow typically takes 5–10 minutes. Your number stays active throughout — there is no downtime.
Start using AssistantLabs alongside your WhatsApp Business app today.