Tickets that resolve themselves.
Every conversation becomes a ticket, and Helpdesk runs the desk — reading each one, resolving the routine ones, escalating what matters, and handing the rest to the right person, all inside your business hours.
Maya asked about returning order #4821. She’s within the 14-day window — the agent confirmed eligibility and started the refund. No action needed.
The manager layer
A manager for your AI agents.
Your agents handle the conversations. Helpdesk runs the desk around them — deciding what each one can see and do, resolving the routine, escalating what matters, and keeping your team to only what needs a human.
Every chat becomes a ticket
WhatsApp, Instagram, Messenger, email, and your website land in one inbox — each with a title, a summary, and the customer’s history attached.
Routine questions close themselves
Returns, order status, hours, bookings — the agent answers in your tone, in any language, and closes the ticket with a clean record kept.
The rest reaches the right person
Anything that needs a human is escalated and assigned by topic, channel, or who has capacity — nobody has to sit and triage.
Priority & sentiment, scored
Each ticket gets a priority and a read on how the customer feels, so the urgent and the unhappy rise to the top of the list.
Aware of your hours
On when you’re open, honest when you’re not — customers get a real “back at 9am” instead of silence, and holidays are handled for you.
A report every morning
Volumes, topics, response times, and what got resolved overnight — the numbers you need to run the desk, without a spreadsheet.
Guardrails & permissions
The manager your agents answer to.
A conversational agent talks to everyone — which is exactly why it shouldn’t see everything. Helpdesk is the control layer: it decides what each agent can read and act on, holds sensitive actions for a person, and keeps a record of every one. Your agents stay helpful without ever holding the keys to the whole business.
- Scoped access — agents see what a conversation needs, never the full record by default
- Sensitive actions — refunds, cancellations, personal data — held for human approval
- Every access and action written to an audit trail
- Policies set once, enforced across every agent and channel
AI summaries
Catch up in one line.
Every ticket opens with a plain-language recap of what the customer needs and what’s already happened — so anyone on your team can pick it up in seconds, not paragraphs.
- A clear recap at the top of every ticket
- Customer details and order history pulled in
- Written in the language the customer used
Dana’s order #4821 arrived damaged and she needs a replacement by Friday — photo attached. She’s within the return window, so this is likely a quick replacement.
Auto-resolve
The routine, handled.
Most tickets are the same handful of questions. Your agent answers them, closes the ticket, and keeps a clean record — so your team only ever sees what truly needs them.
- Returns, bookings, hours, and order status
- Answered in your tone, in any language
- Closed with a full record kept — nothing lost
Team routing
The tricky ones reach the right person.
When a ticket needs a human, Helpdesk hands it to the right teammate automatically — by topic, channel, or who has capacity. Nobody has to sit and triage the queue.
- Routed by topic, channel, or workload
- Nothing sits unassigned or forgotten
- The whole thread travels with the ticket
Business hours
On when you’re open. Off when you’re not.
Set your hours once and the agent follows them. It picks up holidays from your calendar, so customers always get an honest answer about when you’ll be back — never a bot pretending it’s midnight.
- Automatic holiday calendar
- Honest “back at 9am” replies after hours
- Overnight tickets waiting, triaged for the morning
SLAs & priorities
The urgent stuff rises to the top.
Set response targets and Helpdesk keeps score — the tickets closest to their deadline move up the list, so a customer never has to chase you and nothing slips through overnight.
- Response targets per channel or topic
- At-risk tickets flagged before they slip
- Sorted by priority and sentiment, automatically
Human handoff
Step in the moment it matters.
When a conversation needs a human touch, the agent steps back and lets you take over. One tap to pause, one tap to hand it back — the customer never feels the seam.
- Pause & resume the agent in one tap
- Full history travels with the ticket
- The agent stays quiet until you hand it back
Every channel, one desk
Wherever your customers message, it’s a ticket.
WhatsApp, Instagram, Messenger, Telegram, email, and your website chat widget all flow into the same inbox — with the same summaries, routing, and auto-resolve on top.
FAQ
Questions, answered.
Everything you might want to know before you switch your desk on.
Ask us on WhatsAppLet your help desk run itself.
Turn on Helpdesk in minutes and watch the routine tickets close themselves — while your team focuses on the ones that matter.