Academy/Getting started/Train your agent from real corrections
GuideBeginner

Train your agent from real corrections

Your agent won't nail every answer on day one. When it gets one wrong, fix it once — and it learns. Here's the loop: edit the reply, review the proposed change, approve.

AAssistantLabs Team
Academy 4 min read Updated Jul 2026

Why training

Your agent starts good and gets better. It won't nail every answer on day one — but every time you correct one, it learns. Not by magic: you fix a reply, the agent proposes a change to its own instructions, and you approve it. Nothing changes behind your back.

This is how it goes from “mostly right” to “sounds exactly like us.” A handful of corrections in the first weeks teaches the agent the things you'd never think to write down.

Fix an answer

See an answer that's a little off — in Preview, or in a real conversation? Under the agent's reply there's an Edit response button. That's where you launch it.

⚡Auto-replyAssignDaniel K.
WhatsApp · 054-123-4567
D
My number got disconnected from your system. It looks like it dropped.
11:41
⚡AI
The number was disconnected because the linked WhatsApp device stopped being used. To reconnect: go to Settings → Channels, remove the old link and re-add the number.
11:42
Edit response
Hi! We're in meetings until ~13:00 — I'll call you right after.
11:42
TagsSupport×Needs rep×Lead×＋ Tag
Type a message…
Open any chat — under the agent's answer, tap "Edit response."

It opens the editor — write what the agent should have said:

Edit response
Your fix is saved and helps the agent improve future chats
Corrected answerRestore original
Of course — within 14 days of delivery, as long as the item is unworn.
Instructions for the agent(optional)
Always mention the 14-day window when answering about returns.
Instructions teach the agent to phrase more accurate answers next time.
Customer
online
Do you accept returns?
Answer given
I think so, but it's best to check with us.
Corrected answer
Of course — within 14 days of delivery, as long as the item is unworn.
The customer won't get this answer again
CancelSave answer

You're not just editing this one chat. Under the hood, your correction becomes a training proposal — the agent's suggestion for how to answer this kind of question from now on.

Review & approve

Every correction lands in the Training tab as a proposal, waiting for your OK. Nothing touches the live agent until you approve it.

The Training tab, up top — the red number is how many proposals are waiting for you.
Training Improvement proposals
Improvement proposals
After each chat the agent flags answers it could have given better and proposes a precise fix. Approve one and your agent gets smarter.
You have 1 proposal waiting for approval
Approving a proposal updates the agent instantly.
Approve all
All1PendingApprovedRejected
Search proposals…
ProposalChangesDetectedStatus
Missing rule
Return window not stated
Do you accept returns?
1 changeTodayRejectApprove
The agent keeps learning from every new conversation
Each fix waits here until you review it — nothing applies on its own.

Open one to see the full picture — the question, the answer it gave, the answer it should give, why it happened, and the exact instruction it wants to add.

Back to list1 of 1
Missing rule
Return window not stated
Today
The conversation
Do you accept returns?
Answer given
I think so, but it's best to check with us.
Answer wanted
Of course — within 14 days of delivery, as long as the item is unworn.
Why it happened
The agent had no rule about the return policy, so it hedged instead of answering.
Proposed changes
FAQ+Returns accepted within 14 days of delivery, for unworn items.
Approving applies the changes to the agent's instructions instantly.
RejectApprove & apply
Approve and the change applies to the agent's instructions instantly — everywhere, not just this chat.

Good training habits

A few habits keep training quick and worth it:

  • Fix real answers, not hypotheticals — correct what the agent actually said
  • Approve in small batches — a few a week keeps it sharp
  • Read the “why” — it tells you if it's a missing rule, a wrong fact, or a tone slip
  • Trust it to generalize — one good correction covers many similar questions
You don't need to catch everything: a handful of corrections in the first weeks does most of the work. After that it's the occasional tune-up.
Was this helpful?