Your store runs on WordPress and WooCommerce, and your customers message you on WhatsApp. AssistantLabs connects the two. Customers get a message when they order and when it ships, a reminder when they leave a cart, and a real answer when they ask something, from an AI assistant that reads your products, stock and orders straight from the store.
Search for a WooCommerce WhatsApp plugin and you mostly find two kinds: a floating button that opens a chat, or a plugin that sends a message when an order status changes. Both work until the customer replies "can I swap this for a larger size?". From that moment, the message waits for someone on your team.
AssistantLabs connects to your store through the WooCommerce API, so the assistant sees what you see in the admin: products, variations, stock, orders and customers. It sends the order and shipping notifications, carries on the conversation when a customer replies, and brings people who left halfway back to checkout.
It all runs in our cloud, not on your web server, so there is no extra plugin slowing page loads or breaking on the next WordPress update. Anything the assistant does not know goes to a person with the full conversation history.
Order received, processing, shipped: every status change in the store can go to the customer on WhatsApp, in your business’s name and in wording you approve.
Questions about size, colour, price or delivery time are answered from your WooCommerce catalogue, with a photo and a product link. It never offers anything that is out of stock.
Anyone who started an order and left a phone number gets a reminder with the items they picked. If they are hesitating, the assistant answers what stopped them and sends a link to finish.
A customer writes "what’s happening with my order?" and the assistant finds it by phone or order number and replies with the status and tracking number.
WooCommerce customers sync into the CRM, and every conversation, order and ticket joins the customer record. When someone comes back six months later, the assistant knows who they are.
No code in your theme and no plugin running on every page. The connection goes through the API, and your site stays as fast as it was.
Three steps, done with one of our experts. You do not need a WordPress developer.
Enter your store address and approve access on WooCommerce’s own authorisation screen. Products, orders and customers load on their own.
The connection goes through Meta’s official WhatsApp Business API, on your existing number. You can keep the assistant muted at first and see what it would have answered.
Order confirmation, shipped, abandoned-cart reminder, thank-you after purchase. Approve the wording, and the assistant sends them and answers everyone who replies.
Right after payment the customer gets the order details on WhatsApp. Want to change the delivery address? They reply, and the assistant handles it or passes it to your team.
When an order moves to completed or shipped, the customer gets a message with the tracking number, instead of hunting for an email that landed in promotions.
A first reminder about an hour after the customer leaves, a second one the next day, and then the sequence stops. Every reply goes to the assistant, which answers inside the same chat.
Delivery areas, lead times, which items go together: the assistant answers from your store data and your policies, at any hour.
The assistant explains your returns policy, checks the order and opens a ticket for your team when a refund needs approving.
A good plugin sends a message. A connected assistant sends it, answers the reply and brings the customer back to buy.
| WhatsApp plugin | AssistantLabs | |
|---|---|---|
| Where it runs | On your web server | In the cloud, through the store API |
| When the customer replies | The message waits for your team | The assistant carries on the chat |
| Product or stock question | Someone checks and answers | Answered from the live catalogue |
| Abandoned cart | Usually a separate plugin | Reminder sequence plus answers |
| Customer history | Inside WordPress only | In the CRM, with every channel |
FAQ
Your store runs on WordPress and WooCommerce, and your customers message you on WhatsApp. AssistantLabs connects the two. Customers get a message when they order and when it ships, a reminder when they leave a cart, and a real answer when they ask something, from an AI assistant that reads your products, stock and orders straight from the store.
Talk to us on WhatsAppApprove access to your store, connect WhatsApp and choose what goes out automatically. Free to start, no credit card.
Connect WooCommerce to WhatsApp