respond.io is a comprehensive platform for managing customer conversations across channels, built for sales and support teams. If you are a small or mid-sized business with nobody to run automations, AssistantLabs gives you a personal AI assistant that answers on every channel by itself, with a CRM, booking, invoices and marketing around it. And an expert sets it all up with you.
respond.io is a customer conversation platform that brings WhatsApp, Instagram, Messenger and other channels into one inbox. It has conversation routing between agents, workflows you build in an editor, broadcasts, AI agents and team reporting. If you have a sales or support team handling a lot of conversations every day, and someone who designs and maintains the workflows, it is a strong choice.
Small and mid-sized businesses look different. The person answering customers is also the one booking appointments, sending invoices and posting on social, and has no time to build workflows in an editor. They need conversations answered, and everything that follows to happen on its own.
That is who we built AssistantLabs for: a personal AI assistant for your business that answers by itself on WhatsApp, Instagram, Messenger, your website, email and the phone, and hands a person only what needs one. Around it sit a CRM that fills itself from conversations, a booking calendar, invoices, sales journeys and marketing. And you can run all of it in one sentence from Claude, ChatGPT or Gemini.
The assistant learns from your website, catalog and FAQ and answers on its own. Instead of building a workflow for every case, tell it in plain words what to do.
WhatsApp, Instagram, Messenger, website chat, email and the phone. The same assistant answers on all of them, and your team sees every conversation in one place.
We are an official Meta partner. You can keep replying from WhatsApp on your phone on the same number, and when you reply, the assistant stops in that chat.
Every conversation updates the customer record: contact, company, deals, meetings and a timeline. The leads board shows who is hot and who needs a follow-up.
The assistant books into your calendar, sends an invoice with a pay link, and starts a WhatsApp sales journey for anyone who abandoned a cart. All from the same system.
Ask "how did WhatsApp go this week?" or say "follow up with everyone who asked for a quote and went quiet". No dashboard to learn.
This is not a migration project. Connect one channel, see how the assistant answers, and go from there.
The expert connects WhatsApp, Instagram, Messenger and email with you, imports your contacts, and the assistant learns your business from your website and systems.
It drafts replies and you read them before it talks to customers. Decide which topics always go to a person.
The assistant starts answering, your team handles only what is handed to them, and the CRM fills from every conversation.
Product and order questions are answered from Shopify or WooCommerce, and abandoned carts come back with a personal WhatsApp message.
An enquiry on any channel ends with an appointment in the calendar and a WhatsApp reminder, and every visit is logged on the customer record.
Real estate, insurance, courses and professional services: every lead is recorded, the assistant follows up on time, and the board shows who is ready to close.
Two or three people answering every customer from one inbox, with an assistant that closes most conversations on its own.
Both bring your customer conversations together. The difference is who each one is built for, and who does the work.
| respond.io | AssistantLabs | |
|---|---|---|
| Built for | Sales and support teams with high conversation volume | Small and mid-sized businesses, with or without a team |
| Automation | Workflows you build in an editor | The assistant understands the chat; you describe what you want in words |
| What else lives there | Conversation management, connected to other tools | CRM, booking, invoices, sales and marketing |
| Where you run it | In its own dashboard | In the app, or from Claude, ChatGPT and Gemini |
| Setup | You configure it | An expert sets it up with you in a free integration meeting |
FAQ
respond.io is a comprehensive platform for managing customer conversations across channels, built for sales and support teams. If you are a small or mid-sized business with nobody to run automations, AssistantLabs gives you a personal AI assistant that answers on every channel by itself, with a CRM, booking, invoices and marketing around it. And an expert sets it all up with you.
Talk to us on WhatsAppBook a free integration meeting, connect your channels, and let the assistant answer this week. Free to start, no credit card.
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