Your appointments live in Google Calendar, but your customers do not read email. With AssistantLabs Booking, appointments sync with your calendar both ways and every customer gets a WhatsApp reminder before their slot. They confirm, ask to move or cancel with a single reply, and your calendar updates itself.
The short answer: not on its own. Google Calendar sends notifications by email and inside its own app, and guests receive invitations by email. There is no option to send a customer a WhatsApp message, let alone receive a reply.
So businesses that run their diary in Google Calendar send reminders by hand: go through tomorrow’s events in the evening, copy phone numbers and type "hi, just a reminder about 10:00 tomorrow". That works until there are twenty appointments a day and one gets missed.
AssistantLabs Booking closes that gap. Every appointment, whether booked on your booking page, in a chat with the assistant or by you in the app, goes into your Google Calendar. Anything already in your calendar blocks that time from being booked. And before each appointment, the customer gets a WhatsApp reminder they can reply to.
A WhatsApp message gets read. A customer who got a reminder the day before and confirmed by replying turns up, and someone who cannot make it tells you in advance instead of vanishing.
The customer replies "can we move to Thursday?" and the assistant offers free times from your calendar, rebooks, and updates the event in Google Calendar.
Keep working in Google Calendar as you do today. A personal event you add, such as a dentist visit, a holiday or the school run, blocks that time from bookings.
When a customer cancels, the slot goes back on the board and the assistant can offer it to your waitlist, so the hour is not lost.
A day before, two hours before, or both. Each service can have its own timing, so a long treatment gets an earlier reminder than a haircut.
Each booking, cancellation and no-show is recorded on the customer record, next to their WhatsApp conversations. You see who always turns up and who needs an extra nudge.
Three steps, done with one of our experts in a single session.
Choose the calendar your appointments live in. From then on every new booking lands there as an event, and anything already in it is blocked from booking.
Add your services, how long each takes and your opening hours, and choose when the reminder goes out. The message wording is approved by Meta as a WhatsApp template.
Share your booking page, or let the assistant book appointments inside the WhatsApp conversation. Every booking gets an instant confirmation and a reminder before the time.
Physiotherapists, dietitians, psychologists: a reminder the day before with the clinic address, and the option to move the appointment without calling reception.
The client books in the chat, gets a reminder in the morning and confirms. A last-minute cancellation goes back on the board and is offered to the waitlist.
Advice sessions, assessments, private lessons: the reminder carries what to prepare in advance and the meeting link.
The stay lands in your calendar, and the guest gets a WhatsApp reminder before arrival with directions and the check-in time.
Google Calendar is excellent for managing your own time. Booking adds the customer’s side.
| Google Calendar alone | Google Calendar + AssistantLabs Booking | |
|---|---|---|
| How reminders go out | Email and in-app notification | A WhatsApp message to the customer |
| Who books the appointment | You, by hand | The customer, on your page or in chat |
| Customer wants to move it | They call or message you | They reply and the assistant rebooks |
| Busy times | Visible in your calendar | Blocked from booking automatically |
| Customer history | Scattered across events | On the customer record in the CRM |
FAQ
Your appointments live in Google Calendar, but your customers do not read email. With AssistantLabs Booking, appointments sync with your calendar both ways and every customer gets a WhatsApp reminder before their slot. They confirm, ask to move or cancel with a single reply, and your calendar updates itself.
Talk to us on WhatsAppConnect Google Calendar and WhatsApp, choose when reminders go out, and let customers reply. Free to start, no credit card.
Connect Google Calendar to WhatsApp