One customer asks on WhatsApp when the parcel will arrive. Another wants to know if the shirt comes in a medium. The AssistantLabs assistant is connected to your Shopify store, checks the order and the stock, and answers in seconds. It also sends order confirmations, shipping updates and abandoned-cart reminders, without you touching your phone.
Most Shopify WhatsApp apps do one of two things: they add a chat button to your store, or they send an automatic message when something happens. Both are useful. But the moment a customer replies, somebody has to answer, and that somebody is usually you, late at night.
With AssistantLabs the connection runs both ways. The assistant reads your products, variants, stock and orders, so it can answer real questions: "where is my order", "do you have this in blue", "how much is shipping to Canada". In the other direction, store events such as a new order, a fulfilled order or an abandoned checkout start a sequence of WhatsApp messages.
When a customer replies to any of those messages, the assistant picks up the conversation instead of leaving it hanging. Anything it does not know goes to a person with the full history, and every customer lands in your CRM with their orders and conversations attached.
The assistant recognises the customer by phone number, finds the order in Shopify and replies with the status and tracking number. The most common question in any store answers itself, weekends included.
Questions about size, colour, price and availability are answered from your live catalogue, with a photo and a direct link. Anything out of stock is never offered.
Order received, parcel shipped, out for delivery: each update goes out on WhatsApp in your store’s name, in the app your customers open all day anyway.
A shopper who reached checkout, left a phone number and walked away gets a reminder with the product they left. If they ask about shipping or sizing, the assistant answers and walks them back to payment.
Shopify customers sync into the CRM, so the assistant recognises a returning customer on any channel, whether WhatsApp, Instagram or your website chat, and knows what they bought last time.
Every message sequence has its own results: how many customers entered, how many replied and how many ordered. You know what to keep and what to change.
This is not a development project. One of our experts sets it up with you in a single session.
Install the AssistantLabs app on your store and approve the permissions. Products, orders and customers load on their own, with no catalogue to copy and no files to export.
The connection runs through Meta’s official WhatsApp Business API, on the number your customers already know. You can keep the assistant muted at first and read what it would have said.
Order confirmation, shipping update, abandoned-cart reminder, a thank-you after purchase. Pick the sequences, approve the wording, and let the assistant answer everyone who replies.
Right after payment the customer gets a confirmation with the order details. Need to change the address or add an item? They reply to the message, and the assistant handles it or passes it to your team.
The customer writes, the assistant finds the order by phone or order number and sends the status with a tracking link. No waiting for an agent, no support email.
About an hour after a shopper leaves checkout, a reminder goes out with the product and a link to finish the order. No response? One more reminder the next day, and then the sequence stops.
When the order is marked fulfilled, the tracking number goes out. A few days after delivery: a review request, or a suggestion for something that goes with what they bought.
Returns, exchanges, international shipping, sizing: the assistant answers from your policies and opens a ticket for your team when a person needs to decide.
A chat button opens a conversation. A connected assistant also answers it, from your store’s data.
| WhatsApp chat button | AssistantLabs assistant | |
|---|---|---|
| When a customer writes | The message waits for someone to be free | Answered at once, from store data |
| Order status | Someone checks the admin and types it | Pulled from the order and sent in chat |
| Abandoned checkout | Nothing happens | Automatic reminder, questions answered |
| Order and shipping updates | By email | On WhatsApp, as an approved template |
| Customer history | On whoever’s phone answered | In the CRM, with orders and chats |
FAQ
One customer asks on WhatsApp when the parcel will arrive. Another wants to know if the shirt comes in a medium. The AssistantLabs assistant is connected to your Shopify store, checks the order and the stock, and answers in seconds. It also sends order confirmations, shipping updates and abandoned-cart reminders, without you touching your phone.
Talk to us on WhatsAppConnect Shopify and WhatsApp, choose what goes out automatically, and let the assistant answer. Free to start, no credit card.
Connect Shopify to WhatsApp