Tidio is a well-known tool for website live chat and chatbots, and plenty of online stores start with it. If most of your customers message you on WhatsApp and Instagram, AssistantLabs gives you a personal AI assistant that answers with the same knowledge and tone everywhere: website chat, WhatsApp, Instagram, Messenger, email and the phone. And an expert sets it up with you.
Tidio is popular with small businesses and online stores. It starts from a chat widget on your website: live chat with your team, a chatbot that answers common questions, and an inbox to manage the conversations. If most of your enquiries come from your website and you want a widget you can install in minutes, it is a good choice.
For a lot of businesses, customers write on WhatsApp first. Even people who found you on your website would rather send a WhatsApp message, ask on Instagram or just call. When the bot lives only on the website, those conversations land on your phone and wait for you to answer them yourself.
AssistantLabs starts from the conversation, not the widget. One personal AI assistant learns your business from your website, catalog and systems, and answers on every channel: website chat, WhatsApp, Instagram, Messenger, email and the phone. Around it sit a CRM, booking, an AI helpdesk and sales journeys, and you can run all of it from Claude, ChatGPT or Gemini.
Website chat, WhatsApp, Instagram, Messenger and email answer from the same knowledge and in the same tone. What the assistant learns on one channel, it knows on all of them.
The assistant picks up calls in a natural voice, answers questions, books appointments and takes messages, then sends you a short summary on WhatsApp.
We are an official Meta partner. You can keep replying from WhatsApp on your phone on the same number, and when you reply, the assistant stops in that chat.
Products, prices and stock from Shopify, WooCommerce, Wix or eShop, sent as product cards or photos. "Where is my order?" is answered from your store with the exact status.
Every conversation becomes a ticket with a title and summary. The assistant closes what it answered, and anything that needs you arrives with one sentence on what to do.
The assistant books, moves and cancels appointments against real free times, sends a WhatsApp reminder, and logs every customer and meeting on one record.
You can keep your current website chat until the assistant is ready, and swap it when it suits you.
The expert connects WhatsApp, Instagram, your store and your calendar with you, and the assistant learns your business from your website and catalog.
It drafts replies and you read them before it talks to customers. Decide what always comes to you.
Put the chat widget on your website or share a chat link. The assistant starts answering on every channel, and you see every conversation in real time.
Product, sizing and shipping questions are answered on your site and on WhatsApp from your store, and abandoned carts come back with a personal message.
A question in website chat or on WhatsApp ends with an appointment in the calendar and a reminder the day before.
The assistant answers the calls you cannot get to, books an appointment or takes a message, and sends you a summary.
One inbox for every channel instead of five open apps, and an assistant that answers at night and at weekends.
Both answer customers in chat. The difference is where you start and what else happens in the same place.
| Tidio | AssistantLabs | |
|---|---|---|
| Starting point | Live chat and a bot on your website | WhatsApp, plus your website, Instagram and the phone |
| What else lives there | Connections to separate tools | CRM, booking, helpdesk, sales and marketing |
| Where you run it | In its own dashboard | In the app, or from Claude, ChatGPT and Gemini |
| Phone calls | Separate tools | The same assistant answers the phone |
| Setup | You install and configure it | An expert sets it up with you in a free integration meeting |
FAQ
Tidio is a well-known tool for website live chat and chatbots, and plenty of online stores start with it. If most of your customers message you on WhatsApp and Instagram, AssistantLabs gives you a personal AI assistant that answers with the same knowledge and tone everywhere: website chat, WhatsApp, Instagram, Messenger, email and the phone. And an expert sets it up with you.
Talk to us on WhatsAppBook a free integration meeting, connect your website, WhatsApp and store, and let the assistant answer this week. Free to start, no credit card.
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