One last check, then switch auto-reply on. Add a follow-up for customers who go quiet, and keep a short weekly review with Claude or ChatGPT so the agent gets better every week.
6 min read·Updated Nov 2026·AssistantLabs Team
To go live
One switch
Any chat, any time
You can step in
A short review
Once a week
One last check
Before customers hear from the agent, ask the AI to read everything once more, against the chats that came in this week.
✨Say this to Claude or ChatGPT
Before I switch my agent on: read everything it knows and this week’s conversations, and tell me anything it would still get wrong or can’t answer.
Fix what it finds the same way you did on days 2–4.
Switch it on
Go back to Channels in the app and turn Auto-reply on. It’s one switch, and you can turn it off again any time.
ChannelsLive
WhatsApp
+972 55-123-4567
Connected
Auto-reply to customers
Live
The agent now replies to customers automatically, the moment they message.
Instagram
@willowco
Connect
One switch. The agent now answers on its own, day and night.
WhatsAppLive
Live preview
Answering live
×
🤖
Willow & Co
online
Today
Do you ship to Haifa?
Yes! We ship all over the country, usually 2–4 days. 🚚
This is a test chat — real customers don't see it.
You’re live.
The agent handles the everyday questions, tags keep things tidy, and you get a ping only when someone really needs you.
Step in when you want
Every chat is still yours. Send a message yourself, from the app or from WhatsApp, and the agent stops answering that chat. Switch Auto-reply back on when you’re done.
ConversationYou stepped in
⚡Auto-reply offAssign✓⋯Daniel K.
WhatsApp · 054-123-4567
D✆
My number got disconnected from your system. It looks like it dropped.
11:41
⚡AI
The number was disconnected because the linked WhatsApp device stopped being used. To reconnect: go to Settings → Channels, remove the old link and re-add the number.
11:42
✎Edit response
Hi! We're in meetings until ~13:00 — I'll call you right after.
11:42
🏷TagsSupport×Needs rep×Lead×＋ Tag
➤Type a message…
Auto-reply off (orange): the agent pauses while you handle it. Green means the agent is answering.
Tip: The Auto-reply button at the top of each chat shows who is answering it. No separate mode, no handover.
Follow up on customers who went quiet
Some customers ask a price and disappear. A follow-up sends them one friendly nudge after a wait you choose, and stops as soon as they reply.
✨Say this to Claude
Draft a follow-up for customers who asked about a price and went quiet: one friendly nudge two hours later, in my voice. Save it switched off so I can read it first.
Claude always saves a follow-up switched off. Read it, then switch it on in the app.
A nudge more than 24 hours after the customer’s last message needs an approved WhatsApp template.
Pick a fixed slot, say Sunday morning, and spend a few minutes with the AI. Three questions keep the agent improving every week.
✨Say this to Claude or ChatGPT
Give me last week in numbers: how many conversations, on which channels, the busiest hours, and how many needed a person.
Which conversations got no reply, or needed me, last week? List them with a one-line summary each.
✨Say this to Claude
Go through last week’s conversations and find where my agent answered badly. For each one, file a training suggestion for me to review. Don’t change anything live.
Show me the training suggestions waiting for me.
Nothing changes until you approve a suggestion, in Claude or in the Training tab.
In the app, the Training tab collects every correction you made with Edit response, as a suggestion waiting for your OK:
It answers on its own, you step in when it matters, and once a week you spend a few minutes making it better. Five days, from a blank agent to real customers.
